Refund policy
RETURNS
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Our policy lasts for 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are several types of property that are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable products:
* Gift cards
* Downloadable software products
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your return purchase to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, that is damaged or missing parts for reasons beyond our control.
Refunds
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, in a certain number of days.
Late or Lost Refunds If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. Often it takes some time before your refund is posted.
If you have followed all these steps and have not yet received a refund, please contact us at info@duhokotu-spain.com.
Sale items
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items that are faulty or damaged. If you need to exchange it for the same article, send us an email to info@duhokotu-spain.com and send the article to: Lomas Río Real Edif. 8 23 1-B, Marbella, Spain
Presents
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift was sent to the buyer for later delivery, we will send the buyer a refund and they will know of your return.
Shipping
To return your product, you must send it to: Lomas Río Real Edif. 8 23 1-B, Marbella, 29603, Spain.
You will be responsible for the payment of shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product worth more than 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.